Junior Customer Support & Billing Manager

Junior Customer Support & Billing Manager

We’re looking for a Junior Customer Support & Billing Manager to join the Kiss My Apps team to enhance our customer interactions and streamline our billing processes. With increasing customer engagement, you'll have the opportunity to make a direct impact by optimizing our systems and contributing to a seamless user experience. This role allows you to develop your skills while actively shaping the way we support and serve our clients.
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Hard and soft skills required for the position:

1. Upper-Intermediate (B2) English level and above.

2. CRM systems knowledge (e.g.: Zendesk, Freshdesk, etc.).

3. Basic understanding of billing processes and payment systems.

4. Result-oriented and striving for self-improvement.

5. Multitasking and a willingness to learn.

Will be a plus:

1. At least 6 months of experience in customer support/billing will be an advantage.

The team expects you to:

1. Respond to customer inquiries via email or chat. React to reviews (Google Play, App Store).

2. Process and manage customer refund and cancelation requests according to company policies.

3. React to chargeback alerts, and participate in the chargeback disputing process.

4. Recognize when issues need to be escalated to senior team members or other departments for resolution.

5. Assist in implementing new processes or tools to improve customer service and billing efficiency.

We offer the following benefits:

1. Salary based on the results of the interview.

2. Flexible schedule.

3. Ability to work completely remotely.

4. Paid vacation and sick leave.

5. Participation in conferences and seminars organized by Netpeak Group.

6. Compensation of 50% of the cost of participation in external educational events.

7. 50% reimbursement of the cost of English language courses.

8. 50% coverage of health insurance, as well as 50% of the cost of psychotherapy, dental care and sports.

9. Individual and group work with a corporate psychologist.

10. Speaking clubs in English with a neat speaker, and online yoga.

11. Corporate events and entertainment, both at the level of the entire Netpeak Group and more locally, at the level of Kiss My Apps. Large-scale events have been suspended for now, but we will definitely resume these traditions as soon as it becomes possible and safe for everyone.

12. We provide convenient equipment regardless of the format of work.